Collection: Privacy Policy
In this statement we explain how "Herbalize Store" and "Retail North LTD" respect your privacy in relation to interactions with this website.
Collection and Use of Information
We collect personal data about you as a customer and data relating to your interactions with our channels on-line such as, but not limited to Herbalize Store. We will always let you know how we intend to use your information before collecting it, so that you can decide whether or not you wish to provide that information. You should read our Data Protection Notice or contact us directly for more information on how we use your information.
When you browse through our website and use our Apps our web servers collect data which relates to your visit such as:
- What pages you have viewed;
- Certain interactions you have had on those pages;
- The number of times you may have visited a particular page; or
- The amount of time you may have spent on certain pages.
In some cases the data we collect will be anonymous and it will simply tell us what pages have received the most activity and are of particular interest to our customers in general.
Where you log onto and use Herbalize and/or any Retail North LTD we will be able to identify what pages you have shown a particular interest in, what pages you have visited multiple times, and also what pages you have spent the most amount of time on. We will mostly do this work ourselves however sometimes we will use Google Analytics to assist us. In all cases we will carry this work out in a responsible manner.
This data enables us to provide you with a more efficient and effective customer service by developing a wider understanding and appreciation of our customer base. Where we have identified you specifically we can offer you a more bespoke user experience and assist you with any customer service issues you may have experienced or may be experiencing.
Interactive Areas
Our website and Apps will sometimes offer chat options which allow you to speak directly with a Retail North LTD staff member while you are browsing online. Sometimes these chat options will appear automatically on your screen, they are an optional service and you can decide whether or not you wish to interact with them. This chat service is governed by the terms and conditions of use for Retail North LTD which are available on our website and which you should read before using a chat option. It is important that when you interact with these chat options and other Interactive Areas (discussion forums, bulletin boards, blogs) you do so in a responsible way. Under no circumstances should you provide any personal or financial information when using these services. You may however choose to provide us with certain information, such as your name and contact details, if you would like us to contact you directly. If you do, we will use this information solely to respond to and deal with your comments or queries.
How We Keep Your Information Safe
We know that you care about how your information is used, stored, and shared. We appreciate your trust in us to do that. To protect your information we use security measures that comply with Canadian Law and meet European Union standards. This includes computer safeguards and secure files and buildings. On Retail North LTD’s website you will be able to read more information on how we protect your privacy and your personal data.
Your Right of Access
Under the Data Protection Acts you have the right to see the personal information we hold about you. To get a copy of this information, write to us at hello@herbalizestore.com If your information changes or you believe we have information which is inaccurate or not up-to-date please let us know and we will change it.
Cookies
This section tells you about cookies in general, how we use cookies, why we use them, and how this allows us to improve our service to you.
By using our websites and apps (through any device) you agree that this use of cookies applies to that use in addition to any other terms and conditions which may apply.
Retail North LTD’s use of cookies may be subject to change from time to time. Any such changes will appear here and become effective immediately. Your continued use of our websites and apps is taken as meaning that you agree to any such changes.
What is a cookie?
Cookies are small text files that are sent to and stored on your computer, smartphone, tablet or other device for accessing the internet, whenever you visit a website or use our on-line apps.
Cookies are used to maintain the integrity of your browsing activities when you visit a website and can also be used to customise and so improve the individual customer experience.
Cookies do not in any way compromise the security of your computer. You can continue to use this website with no loss of functionality if you choose to disable cookies on your computer. However, use of Retail North LTD websites and applications requires cookies to be enabled in order for our services to function securely and correctly.
More general information on cookies can be found on aboutcookies.org. This includes information on how to disable cookies.
Guidelines from the Office of the Data Protection Commissioner for the contents and use of Privacy Statements on websites, including expected standards for cookies can be found on http://www.dataprotection.ie/docs/PrivStatements/290.htm
How we use Cookies
Retail North LTD uses cookies to monitor our website traffic, to ensure better service levels, and to enable us provide you with additional features such as customised delivery of service to you.
To achieve this, there are different types of cookies in use. They all work in the same way, but have minor differences which are explained below.
Session Cookies
Session cookies last only for the duration of your visit and are deleted when you close your browser. They are essential for secure user navigation through the site and enable the delivery of basic functionality.
Specifically they ensure the security and integrity of your session, preventing fraudulent use and keeping you signed in while you move between pages and service your account.
Persistent Cookies
Persistent cookies last after you have closed your browser, and allow us to remember your actions and website preferences.
Retail North LTD uses persistent cookies to analyse customer visits to our sites. These cookies help us to understand how customers arrive at and use our sites so we can improve the overall Retail North LTD on-line experience.
Analytics Cookies
Finally, we use analytics cookies to help us make our websites even better for those who visit them regularly. This type of cookie helps us to further understand how individual visitors use our on-line services and allows us to improve the overall service and products offered to you.
Disclaimer
This Site and our Apps may contain hypertext links to associated web sites maintained by Retail North LTD and you are warned that when you enter such sites, you will be subject to the terms and conditions of those sites. There may also be links to web sites not maintained by Retail North LTD and you are warned that when you enter other websites via such hypertext links, you will not be subject to the terms and conditions of Retail North LTD and you will not benefit from the protections afforded to you in using our Site. Retail North LTD will not be liable in any way for the content, availability, or use of such third party websites and you use such links entirely at your own risk.
Additional Information
Retail North LTD partners with third parties who provide services to us. You can navigate to these parties’ websites from our website. Our partners may use cookies, and you can find out more on their website.
Amendments
Retail North LTD reserves the right in its sole discretion to amend this privacy statement at any time, you should regularly check this privacy statement for any amendments.
Terms and Conditions
This Privacy Statement is subject to the Terms and Conditions of Use of the Retail North LTD website. . It is important that you read the terms and conditions of use as where there is a conflict between this Privacy Statement and the Terms and Conditions of Use, the Terms and Conditions of Use shall prevail.
By accessing and continuing to navigate this website or by downloading and using our Apps you acknowledge and agree to the processing of your personal data in the manner outlined above. You also agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties in order to prevent, detect or prevent fraud.
